Terms of Service

Version 2026-08 · Last updated: 20 September 2026

These terms govern your use of LandlordPro — the web and mobile apps and the public marketplace at landlord-pro.co.tz — operated by Northbyte Company Limited of Dar es Salaam, Tanzania ("we", "us"). By creating an account or making a booking you agree to them. If you use LandlordPro on behalf of a property-management business, that business is bound by them too.

1. What LandlordPro is

LandlordPro is a platform. Property owners and managers ("hosts") list properties, manage tenancies and take bookings; guests browse listings, enquire and book. The stay itself is an agreement between you and the host. We are not a party to it, we do not own or operate the properties, and we do not guarantee a listing's accuracy, availability or condition beyond what these terms say.

2. Your account

• Guest accounts are identified by a mobile number and opened by entering the one-time code we send to it. Keep that number and any device that receives it secure; anything done from your account is treated as done by you.
• You must be at least 18 and give a real name. A host relies on it to know who is arriving.
• Staff accounts are created by the business that employs you and are subject to that business's agreement with us as well as these terms.
• We may suspend or close an account that breaks these terms, is used for fraud or abuse, or has been inactive for an extended period.

3. Bookings and payment

• A booking request is confirmed only when the host accepts it and any required payment has been received. Until then the dates are not reserved for you.
• Prices are shown in Tanzanian shillings and are set by the host. The total shown at checkout, including any cleaning or service fees, is the amount due.
• Payment is made to the host by the method the host offers (mobile money or bank transfer). We do not hold your money and do not store card or wallet details. The payment reference you submit is passed to the host to match against their records.
• Cancellation and refund terms are set per listing by the host and shown before you book. Where a listing offers free cancellation until a stated time, cancelling after that time may forfeit part or all of what you paid.
• Hosts may decline a booking request. If a host cancels a confirmed booking, any amount you have paid for that booking is refundable by the host.

4. Staying at a property

Respect the property, the host's house rules, neighbours and local law. The guest count on the booking is the number of people who may stay. You are responsible for damage caused by you or your party beyond ordinary wear. Check-in details, including any door codes, are confidential to you and must not be shared.

5. Hosts

Hosts are responsible for the accuracy of their listings, for holding whatever licences their local authority requires, for the safety and condition of the property, and for honouring confirmed bookings and their own cancellation terms. Host subscriptions to the management tools are billed under the separate order or agreement the host signed.

6. Messages and reviews

Messages between guests and hosts go through the app so both sides have a record. Reviews must be honest and based on a completed stay. We may remove content that is abusive, discriminatory, unlawful, or that shares someone's personal details without consent.

7. Acceptable use

Do not use LandlordPro to break the law, to harass anyone, to submit false bookings or payment references, to scrape or bulk-download listings, to probe or disrupt the service, or to open accounts for numbers you do not control.

8. Your data

How we handle personal information is described in the Privacy Policy, which forms part of these terms. Marketing messages are sent only if you opt in, and you can opt out at any time from your profile.

9. Availability and liability

We work to keep the service available but do not promise it will be uninterrupted or free of errors. To the extent the law allows, we are not liable for loss arising from a stay, from a host's or guest's acts or omissions, from payments made outside the app, or for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited under applicable law.

10. Changes to these terms

We may update these terms. When the substance changes we publish a new version here and ask guests to accept it the next time they sign in; continuing to use the service after that is acceptance of the new version.

11. Governing law

These terms are governed by the laws of the United Republic of Tanzania, and disputes are subject to the jurisdiction of its courts.

Contact

Northbyte Company Limited — Dar es Salaam, Tanzania
Email: yesaya@landlord-pro.co.tz