LandlordPro Support

LandlordPro is operated by Yesaya Software, Dar es Salaam, Tanzania. Last updated: 30 July 2026

LandlordPro helps property managers and landlords run their rentals — properties and units, tenants and leases, rent invoicing, payment records, and maintenance work orders — with a self-service portal for tenants. This page explains how to get help.

Contact us

When you write in, please include your name, the organisation you belong to, and the email address your account is registered under. Screenshots help us resolve issues faster.

Getting an account

LandlordPro accounts are issued by an organisation, not created inside the app, and there is no fee to create or hold one:

• Property managers and staff are invited by their organisation's account owner. The invitation email contains a link to set a password.
• Tenants are invited by the property manager who holds their lease, and receive the same kind of set-password link.
• New organisations can request an account by emailing yesaya@landlord-pro.co.tz.

Common questions

I forgot my password.

Tap Forgot password on the sign-in screen and enter your registered email address. You will receive a link to set a new password. The link is valid for 30 minutes and can be used once — request another if it expires. If the email doesn't arrive within a few minutes, check your spam folder, then contact us.

My invitation link expired.

Invitation links are valid for 7 days and can be used once. Ask your account owner or property manager to send a new invitation, or contact us.

How do tenants pay rent?

Rent is paid directly to the property-management organisation using the mobile-money or bank details that organisation publishes — the same way rent is paid outside the app. The app shows what is due and the payment reference to quote, and the organisation's staff record the payment once it settles. LandlordPro does not process or hold rent money, and no payment is taken inside the app.

A payment I made isn't showing.

Payments are recorded by your property manager after the funds settle, so allow for their processing time. If it still hasn't appeared, contact your property manager first — they can match the payment to your invoice. We can help if the record looks wrong on our side.

I'm not receiving notifications.

Check that notifications are enabled for LandlordPro in Settings → Notifications on your device, and that your email address and phone number are correct under Account in the app. Email and SMS preferences can be changed there too.

Which languages are supported?

English and Kiswahili. Switch under Settings in the app.

Something looks wrong in my data.

Leases, invoices, and payment records are owned and maintained by your property-management organisation. Ask them to correct the record; if the app itself is misbehaving, email us with a screenshot and we'll investigate.

Privacy and your account

• Privacy Policy — what we collect and how it is handled.
• Delete your account — how to request deletion of your account and personal data.

Reporting a problem

To report a bug, a security concern, or content you believe is inappropriate, email yesaya@landlord-pro.co.tz with the subject "Problem report". Security reports are acknowledged within one business day.